PROSPECTS, CUSTOMERS

Online Identifiers and Usage Data: 
When you interact with our website, landing pages, or otherwise, we may collect your online identifiers, such as IP address and Cookie ID, unique identifiers, your approximate location extracted from the IP address (e.g., country and Zip), etc. (“Online Identifiers”). Additional information is automatically collected regarding your website online behavior. Such information may include the pages you viewed, click stream data, access time stamp, referrals, etc. (collectively “Usage Data”). We are further able to track your behavior with other assets, such as – did you open and read the emails we sent. 

Online Identifiers and Usage Data are collected through our use of our or third party’s tools such as cookies and similar technologies.

Online Identifiers and certain Usage Data are used: 

1. To operate the website and enable its proper functionality (for example, to automatically recognize you the next time you enter the website)

2. For security and fraud prevention purposes (for example, to authorize you are a person), 

3. For debugging and to resolve technical problems,

4. To understand how individuals use the website,

5. To measure effectiveness of marketing campaigns we run (if applicable) in order to track conversions, build targeted audience, and market our services to people who have taken some action on the website.

Certain Online Identifiers and Usage Data may be indirectly processed by third-party marketing and analytic tools, for analytic, marketing and targeting purposes. 

Online Identifiers which are collected through strictly necessary cookies which are required for the proper and basic operation of the website will be processed in our legitimate interest. 
Usage Data collected through third-party tracking technologies, including any analytic or marketing cookies, will be processed based on your consent which we will obtain through our cookie notice. 
You may withdraw consent at any time by updating your browser settings.

Contact Information:
In the event you voluntarily contact us for support or any other inquiries, either through an online form available on the website, by sending us an email, by scheduling online meeting with us (book a demo) using a scheduling tool (to the extent available) or by any other means of communications we may make available to you or otherwise, you will be requested to provide us certain information such as your name, job title, company name, email address, phone number, as applicable (“Contact Information”).

Contact Information is used:

1. To provide you with the support you requested or to respond to your inquiries. 
   The correspondence with you and its contents may be processed and stored by us in order to improve our customer service and in the event we believe it is required to continue to store it, for example, in the event of any claims or in order to provide you with any further assistance (if applicable).

2. We may use your email address to send you service communications and marketing promotions, such as new features, additional offerings, special opportunities or any other information we think you will find valuable (“Direct Marketing”).

3. We will further use your email address, if applicable, under our suppression list, when you request to opt-out to ensure we comply with such preference and choice.

We process the Contact Information in order to provide you the requested support or respond to your inquiry, maintaining a suppression list, providing Direct Marketing, subject to our legitimate interest.

When you schedule an online meeting with us (book a demo) using a scheduling tool and we process your Contact Information in order to send you a meeting invitation, we do so subject to our legitimate interest to provide a seamless meeting experience, including sending confirmations and reminders.

CUSTOMERS

Account Details:
In order to use our Services, (including the free trial, if applicable) you will be required to register and create an account. During the registration process you will be requested to provide us with your Contact Information (as defined above) and additional information on the company you represent (if applicable), billing and payments information, etc. (“Account Details”).

You may also register to use our Services using a single sign-on (SSO), through your Google account, Microsoft account or other accounts, which may share certain information about you. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting it to the Services.

We will use your Account Details to provide you customer support needed, the Services (including billing and invoicing) and to send you Direct Marketing (as defined above) communications. 
We will retain such correspondence for as long as needed. 

We process your Account Details to fulfill our contractual obligations to you, all as agreed in the Terms or other agreement governing your use of the Service. 

Processing of your Account Details for Direct Marketing purposes is made subject to our legitimate interest. You can opt-out at any time using the “unsubscribe” option within the email. 

Service Interaction Data: 

In order to provide you Services, we will process queries, prompts, or reports submitted by you, and the resulting output generated. 

We use this information to provide you the requested Service.

We use Service Interaction Data to provide you Services subject to the Terms or other agreement governing your use of the Service.

Telemetry Data and Device Data:

When you use the Services, access your account, the web-app cloud-based environment may be monitored, we automatically process, generate and collect information on how you use the Services, the click streams within Services, the features used, duration, the credentials (access logs that identify your email, user name, and credentials), crash data and analytics, etc.
We may record how you interact with our Service. We log crashes and access (collectively, “Telemetry Data”).

We also collect technical information about your computer, or other devices you use to access the Services (“Device Data”).

We use this information: 

1. to help us to understand how you are using the Services, and how to better provide and improve our Services. 

2. to troubleshoot, to identify trends, usage, activity patterns, and areas for integration and to better understand our business, analyze our operations, maintain, improve, innovate, plan, design, and develop the Service and our new products, features and technologies that benefit our Customers and the public. 

3. To resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair the services.

We process this information subject to our legitimate interest.

CATEGORY OF RECIPIENT

DATA THAT WILL BE SHARED

PURPOSE OF SHARING

Service providers 

All types of Personal Data 

We employ other companies and individuals to perform functions on our behalf. Examples include: cloud storage, processing payments, analyzing data, identifying errors and crashes, and conducting customer relationship management. These third-party service providers have access to Personal Data needed to perform their functions, but they are prohibited from using your Personal Data for any purposes other than providing us with requested services. 

Marketing partners

Online Identifiers, Usage Data, Telemetry Data, Device Data

We engage with marketing partners and share Personal Data to market and promote our Services, including for targeted ads. These may include social media partners or other marketing services operators, including by way of placing their cookies or other tracking technologies on our website. These marketing partners may combine your Personal Data with other data they collect independently from you through other websites you visit online.

Any acquirer of our business

All types of Personal Data

We may share Personal Data, in the event of a corporate transaction (e.g., sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, our affiliated companies or acquiring company will assume the rights and obligations as described in this Privacy Policy. 

Affiliated company

All types of Personal Data

We may share certain information with our affiliated company, for sales and marketing purposes. 

Law enforcement, governmental agencies or authorized third parties

Subject to law enforcement authority request

For law enforcement, enforcement of our policies and agreements other customer rights and security detections, etc. We may share certain data when we believe it is appropriate to with governmental agencies or authorized third parties, or protect the rights, property, or security of Snapland, our customers, or others.

Right to be informed 

You have the right to be provided with information regarding our Personal Data collection and privacy practices. All is detailed under this Privacy Policy.

Right to know; access rights

You have the right to confirm whether we collect Personal Data about you, know which Personal Data we specifically hold about you, and receive a copy of such or access it. 

If you wish to receive a copy of the Personal Data, please submit a DSR form as available here.

Right to correction/ rectification

You have the right to correct inaccuracies in your Personal Data, taking into account the nature and purposes of each processing activity. Please submit a DSR form as available here.

Right to be forgotten; Right to deletion

In certain circumstances, you have the right to delete the Personal Data we hold about you. For specifications regarding this right and its exclusions, or if you wish to ask to exercise this right, please submit a DSR form as available here.

Right to portability

You have the right to obtain the Personal Data in a portable, and to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance. We will select the format in which we provide your copy. If you wish to exercise this right, please submit our DSR form as available here.

Right to opt out

Direct Marketing: if we use your email address in order to send Direct Marketing as such term is defined in Section 4 hereof, you have the right to opt out from receiving Direct Marketing by clicking the “unsubscribe” link within the e-communication we sent you.

Cookies: when you no longer wish for cookies to track your behavior for analytic and marketing purposes, change your preferences through the web-browser cookie settings.

You can further contact us at: 

• send us a DSR form as available here. 

• or contact us directly at: support@snap.land

Right to appeal or lodge a complaint 

If we decline to take action on your request, we shall inform you without undue delay as required under applicable laws. The notification will include a justification for declining to take action and instructions on how you may appeal, if applicable. Under the EU you have the right to lodge a complaint with the supervisor authority or the Information Commissioner in the UK.